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Cultural background influences aesthetic web design preferences, and aesthetic design impacts accessible design. However, limited research has focused on this intersection of cultural background and accessible web design. With the majority of HCI and design resources originating from the Global North, we investigated the conflicts experienced due to the cultural background of digital designers from the Global South and current web accessibility guidelines. We conducted a design activity and interview study with 10 designers from five countries in the Global South to identify how current web accessibility guidelines conflict with our participants’ cultural design preferences. We found there are specific cultural challenges encountered in accessible web design, both at the design level (e.g., typography and color scheme) and within broader societal contexts (e.g., designer-client interactions). Our paper also offers suggestions from our participants to make the accessible design process more culturally inclusive by improving the web accessibility resources to become culturally customized and engaging more cultural perspectives in accessibility research and education. 

Despite increasing work investigating the accessibility of research tools, most accessibility research has traditionally focused on popular, mainstream, or web technologies. We investigated barriers and workarounds blind and low vision doctoral students in computing-intensive disciplines experienced and engaged, respectively, when using advanced technical tools for research tasks. We conducted an observation and interview study with eight current and former Ph.D. students, closely analyzing the accessibility of specific tasks. Our findings contextualize how inaccessible tools complicate research tasks, adding time and effort, and exacerbating social entanglements in collaborative relationships. This work contributes empirical data that extricates how in/accessibility of advanced technical tools used in research influences productivity and collegial efforts. 

Deaf and Hard-of-Hearing (DHH) users face accessibility challenges during in-person and remote meetings. While emerging use of applications incorporating automatic speech recognition (ASR) is promising, more user-interface and user-experience research is needed. While co-design methods could elucidate designs for such applications, COVID-19 has interrupted in-person research. This study describes a novel methodology for conducting online co-design workshops with 18 DHH and hearing participant pairs to investigate ASR-supported mobile and videoconferencing technologies along two design dimensions: Correcting errors in ASR output and implementing notification systems for influencing speaker behaviors. Our methodological findings include an analysis of communication modalities and strategies participants used, use of an online collaborative whiteboarding tool, and how participants reconciled differences in ideas. Finally, we present guidelines for researchers interested in online DHH co-design methodologies, enabling greater geographically diversity among study participants even beyond the current pandemic. 

Few students with disabilities transition from undergraduate to graduate programs. Graduate students often receive ineffective and insufficient accommodations, including lack of support specific to graduate students, because disability services policies are shaped by undergraduate experiences. To understand how disability services offices accommodate graduate students: we (1) critically analyzed disability services websites of 18 U.S. institutions, and (2) interviewed 17 disability services staff. Disability services websites publicly present institutional accommodation policies and guidelines, and staff are responsible for identifying, providing, and implementing reasonable accommodations. We found that policies may be interpreted differently depending on specific student circumstances. We discuss our findings in two main themes: (a) Policies and attitudes ascribed to disability, technology, and faculty, and (b) Impacts of policies and perspectives on accommodation decisions for graduate students. The contributions of this work include an empirical investigation of institutional support for disabled graduate students and suggestions for how to improve support from disability services offices to empower students. 

Despite efforts to support students with disabilities in higher education, few continue to pursue doctoral degrees in computing. We conducted an interview study with 12 blind and low vision, and 7 deaf and hard of hearing current and former doctoral students in computing to understand how graduate students adjust to inaccessibility and ineffective accommodations. We asked participants how they worked around inaccessibility, managed ineffective accommodations, and advocated for tools and services. Employing a lens of ableism in our analysis, we found that participants’ extra effort to address accessibility gaps gave rise to a burden of survival, which they sustained to meet expectations of graduate-level productivity. We recommend equitable solutions that acknowledge taken-for-granted workarounds and that actively address inaccessibility in the graduate school context.